Linking business to records

Making records management part of your everyday work

Records creation and capture should be included in the work of all staff and not be regarded merely as an add-on task. To make records management as easy as possible, your agency should:

• understand the information and records-related risks associated with carrying out its business
• support its staff with training
• create records policies, procedures and guidelines
• take responsibilitiy when outsourcing your records management
• allocate roles and responsibilities and
• implement records management compliance programs.

Your agency should also have effective systems that create, keep and manage digital records.